Service Level Agreement (SLA)
In alignment with these Terms of Service, our Service Level Agreement (SLA) delineates our commitment to the availability and support concerning our monday.com integration. The following are key aspects of our SLA:
Service Availability
We pledge to maintain a specified uptime percentage for our integration, not including periods of scheduled maintenance.
Support Commitment
We are dedicated to providing support for issues directly tied to the integration. Our team will respond to forms or email requests within 48 hours to ensure timely assistance.
Support is available Monday to Friday, from 8:00 AM to 5:00 PM Pacific Standard Time. For assistance, please reach out to us via email at support@q-argh.com.
Exclusions
- Problems originating from the monday.com platform itself, including but not limited to downtime, software defects, and limitations in features.
- Issues resulting from the client's improper use or unauthorized alteration of the integration.
- Complications arising from the client's network, hardware, or software environment.
Liability
Q-ARGH assumes no liability for any losses or damages, such as data loss, lost revenue, or missed business opportunities, stemming from the client's use of monday.com or our integration. It is acknowledged that Q-ARGH does not exert control over the functionality or uptime of the monday.com platform.
Contact Us
If you have any questions about these Terms, please contact us at support@q-argh.com
For more information, please visit our Terms of Service page.